{"id":603,"date":"2015-08-25T13:35:34","date_gmt":"2015-08-25T05:35:34","guid":{"rendered":"http:\/\/www.libin.mobi\/?p=603"},"modified":"2021-05-10T17:39:53","modified_gmt":"2021-05-10T09:39:53","slug":"%e9%9c%80%e6%b1%82%ef%bc%9a%e7%94%a8kano%e6%a8%a1%e5%9e%8b%e6%9d%a5%e7%a1%ae%e5%ae%9a%e9%9c%80%e6%b1%82%e4%bc%98%e5%85%88%e7%ba%a7","status":"publish","type":"post","link":"http:\/\/www.libin.mobi\/?p=603","title":{"rendered":"\u7528Kano\u6a21\u578b\u6765\u786e\u5b9a\u9700\u6c42\u4f18\u5148\u7ea7"},"content":{"rendered":"

\u5728\u300a\u654f\u6377\u4f30\u8ba1\u548c\u89c4\u5212\u300b\u4e00\u4e66\u4e2d\uff0c\u5728\u786e\u5b9a\u5408\u610f\u6027\u4f18\u5148\u7ea7\u4e00\u7ae0\u4e2d\u4e13\u95e8\u4ecb\u7ecd\u4e86\u8fd9\u4e2a\u6a21\u578b\uff0c\u8fd9\u4e2a\u6a21\u578b\u53ef\u4ee5\u4f5c\u4e3a\u6211\u4eec\u786e\u5b9a\u9700\u6c42\u4f18\u5148\u7ea7\u7684\u4e00\u4e2a\u53c2\u8003\u3002<\/p>\n

\u53d7\u8d6b\u5179\u4f2f\u683c\u7684\u53cc\u56e0\u7d20\u7406\u8bba\u7684\u542f\u53d1, KANO\u6a21\u578b\u5b9a\u4e49\u4e86\u4e09\u4e2a\u5c42\u6b21\u7684\u987e\u5ba2\u9700\u6c42\uff1a\u57fa\u672c\u578b\u9700\u6c42\u3001\u671f\u671b\u578b\u9700\u6c42\u548c\u5174\u594b\u578b\u9700\u6c42\u3002\u8fd9\u4e09\u79cd\u9700\u6c42\u6839\u636e\u7ee9\u6548\u6307\u6807\u5206\u7c7b\u5c31\u662f\u57fa\u672c\u56e0\u7d20\u3001\u7ee9\u6548\u56e0\u7d20\u548c\u6fc0\u52b1\u56e0\u7d20\u3002<\/p>\n

1.\u5ba2\u6237\u6ee1\u610f\u5ea6\u6a21\u578bKano\u7b80\u4ecb<\/h6>\n
\u5361\u8bfa\u6a21\u578b\uff08KANO\u6a21\u578b\uff09\u662f\u5bf9\u7528\u6237\u9700\u6c42\u5206\u7c7b\u548c\u4f18\u5148\u6392\u5e8f\u7684\u6709\u7528\u5de5\u5177\uff0c\u4ee5\u5206\u6790\u7528\u6237\u9700\u6c42\u5bf9\u7528\u6237\u6ee1\u610f\u7684\u5f71\u54cd\u4e3a\u57fa\u7840\uff0c\u4f53\u73b0\u4e86\u4ea7\u54c1\u6027\u80fd\u548c\u7528\u6237\u6ee1\u610f\u4e4b\u95f4\u7684\u975e\u7ebf\u6027\u5173\u7cfb\u3002\"15082508-8599e2e75eed47f79a7196609c944c52\"<\/a><\/h6>\n
    \n
  1. \u57fa\u672c\u578b\u9700\u6c42\uff1a<\/b>\u987e\u5ba2\u8ba4\u4e3a\u4ea7\u54c1\u201c\u5fc5\u987b\u6709\u201d\u7684\u5c5e\u6027\u6216\u529f\u80fd\u3002\u5f53\u5176\u7279\u6027\u4e0d\u5145\u8db3\u65f6\uff0c\u987e\u5ba2\u5f88\u4e0d\u6ee1\u610f\uff1b\u5f53\u5176\u7279\u6027\u5145\u8db3\u65f6\uff0c\u5bf9\u5ba2\u6237\u6ee1\u610f\u5ea6\u6ca1\u6709\u591a\u5c11\u5f71\u54cd\uff0c\u987e\u5ba2\u5145\u5176\u91cf\u662f\u6ee1\u610f\u3002\u4f8b\u5982\u53ea\u8981\u9152\u5e97\u6d74\u5ba4\u6ee1\u8db3\u4e86\u6211\u7684\u57fa\u672c\u9700\u8981\uff0c\u6211\u5e76\u4e0d\u4f1a\u5173\u5fc3\u6d17\u6f31\u53f0\u7684\u53f0\u9762\u662f\u7528\u4ec0\u4e48\u6750\u6599\u5236\u4f5c\u7684\u3002<\/li>\n
  2. \u671f\u671b\u578b\u9700\u6c42\uff1a<\/b>\u8981\u6c42\u63d0\u4f9b\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u6bd4\u8f83\u4f18\u79c0\uff0c\u4f46\u5e76\u4e0d\u662f\u201c\u5fc5\u987b\u201d\u7684\u4ea7\u54c1\u5c5e\u6027\uff0c\u6709\u4e9b\u671f\u671b\u578b\u9700\u6c42\u8fde\u987e\u5ba2\u90fd\u4e0d\u592a\u6e05\u695a\uff0c\u4f46\u662f\u662f\u4ed6\u4eec\u5374\u5e0c\u671b\u5f97\u5230\u7684\u3002\u987e\u5ba2\u901a\u5e38\u8c08\u8bba\u7684\u662f\u671f\u671b\u578b\u9700\u6c42\uff0c\u671f\u671b\u578b\u9700\u6c42\u53c8\u53eb\u505a\u7ebf\u6027\u9700\u6c42\uff0c\u8fd9\u7c7b\u9700\u6c42\u8d8a\u591a\u8d8a\u597d\u3002\u7ebf\u6027\u9700\u6c42\u5728\u4ea7\u54c1\u4e2d\u5b9e\u73b0\u7684\u8d8a\u591a\uff0c\u987e\u5ba2\u5c31\u8d8a\u6ee1\u610f\uff0c\u5f53\u6ca1\u6709\u6ee1\u610f\u8fd9\u4e9b\u9700\u6c42\u65f6\uff0c\u987e\u5ba2 \u5c31\u4e0d\u6ee1\u610f\u3002\u56e0\u6b64\uff0c\u4ea7\u54c1\u7684\u4ef7\u683c\u901a\u5e38\u548c\u7ebf\u6027\u7279\u6027\u76f8\u5173\u3002\u5982\u679c\u9152\u5e97\u6709\u5065\u8eab\u5668\u6750\uff0c\u6211\u4f1a\u66f4\u52a0\u9ad8\u5174\uff0c\u76f8\u6bd4\u6ca1\u6709\u8fd9\u7c7b\u5668\u6750\u7684\u9152\u5e97\uff0c\u6211\u4e0b\u6b21\u53ef\u80fd\u5c31\u4f1a\u5728\u6b64\u5165\u4f4f\u8fd9\u91cc\u3002<\/li>\n
  3. \u5174\u594b\u578b\u9700\u6c42<\/b>\uff1a\u63d0\u4f9b\u7ed9\u987e\u5ba2\u4e00\u4e9b\u5b8c\u5168\u51fa\u4e4e\u610f\u6599\u7684\u4ea7\u54c1\u5c5e\u6027\uff0c\u4f7f\u987e\u5ba2\u4ea7\u751f\u60ca\u559c\u3002\u5174\u594b\u70b9\u548c\u60ca\u559c\u70b9\u5e38\u5e38\u662f\u4e00\u4e9b\u672a\u88ab\u7528\u6237\u4e86\u89e3\u7684\u9700\u6c42\uff0c\u5ba2\u6237\u5728\u770b\u5230\u8fd9 \u4e9b\u529f\u80fd\u4e4b\u524d\u5e76\u4e0d\u77e5\u9053\u81ea\u5df1\u9700\u8981\u5b83\u4eec\u3002\u5f53\u5176\u7279\u6027\u4e0d\u5145\u8db3\u65f6\uff0c\u5e76\u4e14\u662f\u65e0\u5173\u7d27\u8981\u7684\u7279\u6027\uff0c\u5219\u987e\u5ba2\u65e0\u6240\u8c13\uff0c\u5f53\u4ea7\u54c1\u63d0\u4f9b\u4e86\u8fd9\u7c7b\u9700\u6c42\u4e2d\u7684\u670d\u52a1\u65f6\uff0c\u987e\u5ba2\u5c31\u4f1a\u5bf9\u4ea7\u54c1\u975e\u5e38\u6ee1\u610f\uff0c\u4ece \u800c\u63d0\u9ad8\u987e\u5ba2\u7684\u5fe0\u8bda\u5ea6\u3002\u8fd9\u7c7b\u9700\u6c42\u53ef\u4ee5\u4e3a\u4ea7\u54c1\u589e\u52a0\u989d\u5916\u4ef7\u683c\u3002
    \n
    Kano\u6a21\u578b\u5206\u6790<\/h6>\n

    \u8fd93\u79cd\u4e0d\u540c\u7c7b\u578b\u5982\u4e0b\u56fe\u6240\u793a<\/p>\n<\/li>\n<\/ol>\n

    \"Kano\"<\/a><\/div>\n

    \u7531\u56fe\u53ef\u4ee5\u770b\u51fa\uff0c<\/p>\n

    \u53f3\u4e0b\u65b9\u7bad\u5934\uff1a\u4e00\u65e6\u5b9e\u73b0\u4e86\u4e00\u5b9a\u6570\u91cf\u7684\u5fc5\u987b\u529f\u80fd\uff0c\u5c31\u65e0\u6cd5\u518d\u901a\u8fc7\u589e\u52a0\u8fd9\u7c7b\u529f\u80fd\u6765\u63d0\u9ad8\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\u4e86\u3002\u65e0\u8bba\u589e\u52a0\u591a\u5c11\u5fc5\u987b\u529f\u80fd\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u90fd\u4e0d\u4f1a\u8d85\u8fc7\u4e2d\u70b9\u4ee5\u4e0a\u3002<\/p>\n

    \u5de6\u4e0a\u65b9\u7bad\u5934\uff1a\u53ea\u662f\u5b9e\u73b0\u4e00\u90e8\u5206\u5174\u594b\u70b9\u5c31\u53ef\u4ee5\u660e\u663e\u7684\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u8fd9\u4e5f\u662f\u4e3a\u4ec0\u4e48\u4f01\u4e1a\u628a\u8ffd\u6c42\u5353\u8d8a\u4f5c\u4e3a\u4f01\u4e1a\u7684\u4ef7\u503c\u89c2\u4e4b\u4e00\u3002<\/p>\n

    \u4e2d\u95f4\u7684\u7bad\u5934\uff1a\u671f\u671b\u578b\u529f\u80fd\u7684\u589e\u52a0\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u5448\u7ebf\u6027\u589e\u957f\uff0c\u6240\u4ee5\u8fd9\u7c7b\u9700\u6c42\u8d8a\u591a\u8d8a\u597d
    \u901a\u8fc7\u4ee5\u4e0a\u5206\u6790\uff0c\u6211\u4eec\u4f1a\u5bf9\u8fd9\u4e09\u7c7b\u9700\u6c42\u5206\u522b\u5bf9\u5f85\uff1a<\/p>\n

    \n

    \u5bf9\u4e8e\u5fc5\u987b\u5b8c\u6210\u7684\u529f\u80fd\uff0c\u5728\u4ea7\u54c1\u53d1\u5e03\u65f6\u9700\u8981\u5b8c\u6210\uff0c\u4f46\u5e76\u4e0d\u662f\u8981\u6c42\u5728\u7b2c\u4e00\u6b21\u8fed\u4ee3\u65f6\u5c31\u5f00\u53d1\u5b8c\u6210\u3002
    \u5b8c\u6210\u5c3d\u53ef\u80fd\u591a\u7684\u7ebf\u6027\u9700\u6c42\u3002
    \u5982\u679c\u65f6\u95f4\u5141\u8bb8\uff0c\u81f3\u5c11\u5e94\u8be5\u786e\u5b9a\u5c11\u91cf\u7684\u5174\u594b\u70b9\u4f18\u5148\u7ea7\uff0c\u628a\u5b83\u4eec\u5305\u542b\u8fdb\u53d1\u5e03\u8ba1\u5212\u3002<\/p>\n<\/blockquote>\n

    \u8bc4\u4f30\u9700\u6c42\u7c7b\u578b<\/strong><\/p>\n

    \u5728\u5e94\u7528\u8fd9\u4e2a\u6a21\u578b\u65f6\uff0c\u9700\u8981\u6ce8\u610f\u968f\u7740\u65f6\u95f4\u7684\u53d1\u5c55\uff0c\u529f\u80fd\u4f1a\u5728\u6a21\u578b\u4e2d\u5411\u4e0b\u79fb\u52a8\u3002\u4f8b\u5982\u624b\u673a\u5f69\u5c4f\u4ee5\u524d\u662f\u671f\u671b\u7684\uff0c\u800c\u5df2\u7ecf\u662f\u5fc5\u987b\u7684\u3002 \u6240\u4ee5\u9700\u6c42\u7684\u6b63\u786e\u5f52\u7c7b\u975e\u5e38\u91cd\u8981\u3002\u4f7f\u7528Kano\u6a21\u578b\u6700\u7b80\u5355\u7684\u65b9\u6cd5\u5c31\u662f\u8003\u8651\u6bcf\u4e2a\u4e3b\u9898\u6216\u6545\u4e8b\uff0c\u5bf9\u5b83\u6240\u5c5e\u7684\u7c7b\u578b\u8fdb\u884c\u8ba8\u8bba\u3002<\/p>\n

    \u6211\u4eec\u53ef\u4ee5\u8bbe\u8ba1\u4e00\u5957\u95ee\u5377\uff0c\u5bf9\u7528\u6237\u8fdb\u884c\u95ee\u5377\u8c03\u67e5\u3002Kano\u5efa\u8bae\u901a\u8fc7\u5bf9\u4e00\u4e2a\u529f\u80fd\u95ee\u4e24\u4e2a\u95ee\u9898\u6765\u786e\u5b9a\u5206\u7c7b\uff1a\u4e00\u4e2a\u95ee\u9898\u662f\u5982\u679c\u4ea7\u54c1\u4e2d\u6709\u8fd9\u4e2a\u529f\u80fd\uff08functional\uff09\uff0c\u7528\u6237\u4f1a\u89c9\u5f97\u5982\u4f55\uff1b\u53e6\u4e00\u4e2a\u95ee\u9898\u5c31\u662f\u5982\u679c\u529f\u80fd\u4e0d\u5b58\u5728\uff08dysfunctional\uff09\uff0c\u7528\u6237\u53c8\u662f\u89c9\u5f97\u5982\u4f55\u3002\u5bf9\u6bcf\u4e2a\u95ee\u9898\u91c7\u75285\u70b9\u91cf\u8868\u7684\u65b9\u5f0f\u8fdb\u884c\u56de\u7b54\uff1a<\/p>\n

    1.like-\u6211\u559c\u6b22\u8fd9\u6837
    2.Expect-\u6211\u5e0c\u671b\u8fd9\u6837
    3.Neutral-\u6211\u6ca1\u6709\u610f\u89c1
    4.Live with-\u6211\u53ef\u4ee5\u5fcd\u53d7\u8fd9\u6837
    5.Dislike-\u6211\u4e0d\u5e0c\u671b\u8fd9\u6837<\/p>\n

    \u7ecf\u8fc7\u8c03\u67e5\u540e\u6839\u636e\u4e0b\u56fe\u7684\u5f52\u7c7b\u77e9\u9635\uff0c\u5c06\u95ee\u9898\u8fdb\u884c\u5f52\u7c7b\u6765\u786e\u5b9a\u9700\u6c42\u7684\u7c7b\u578b\uff1a<\/p>\n

    M-\u5fc5\u987b\u7684\uff1bL-\u671f\u671b\u7684\uff1bE-\u5174\u594b\u70b9\uff1bR-\u9006\u53cd\u7684\uff1bQ-\u5b58\u7591\u7684; indifferent-\u4e2d\u7acb\u7684<\/p>\n

    \"2009111821404613\"<\/a><\/div>\n\n\n
    \"\"<\/figure>\n\n\n\n

    \u9664\u4e86\u5bf9\u4e8eKano\u5c5e\u6027\u5f52\u5c5e\u7684\u63a2\u8ba8\uff0c\u8fd8\u53ef\u4ee5\u901a\u8fc7\u5bf9\u4e8e\u529f\u80fd\u5c5e\u6027\u5f52\u7c7b\u7684\u767e\u5206\u6bd4\uff0c\u8ba1\u7b97\u51faBetter-Worse\u7cfb\u6570<\/span>\uff0c\u8868\u793a\u67d0\u529f\u80fd\u53ef\u4ee5\u589e\u52a0\u6ee1\u610f\u6216\u8005\u6d88\u9664\u5f88\u4e0d\u559c\u6b22\u7684\u5f71\u54cd\u7a0b\u5ea6\u3002<\/p>\n\n\n\n

    \u589e\u52a0\u540e\u7684\u6ee1\u610f\u7cfb\u6570 Better\/SI=\uff08A+O\uff09\/(A+O+M+I)<\/p>\n\n\n\n

    \u6d88\u9664\u540e\u7684\u4e0d\u6ee1\u610f\u7cfb\u6570 Worse\/DSI=-1*\uff08O+M\uff09\/(A+O+M+I) Better\uff0c\u53ef\u4ee5\u88ab\u89e3\u8bfb\u4e3a\u589e\u52a0\u540e\u7684\u6ee1\u610f\u7cfb\u6570\u3002<\/p>\n\n\n\n

    better\u7684\u6570\u503c\u901a\u5e38\u4e3a\u6b63\uff0c\u4ee3\u8868\u5982\u679c\u63d0\u4f9b\u67d0\u79cd\u529f\u80fd\u5c5e\u6027\u7684\u8bdd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u4f1a\u63d0\u5347\uff1b\u6b63\u503c\u8d8a\u5927\/\u8d8a\u63a5\u8fd11\uff0c\u8868\u793a\u5bf9\u7528\u6237\u6ee1\u610f\u4e0a\u7684\u5f71\u54cd\u8d8a\u5927,\u7528\u6237\u6ee1\u610f\u5ea6\u63d0\u5347\u7684\u5f71\u54cd\u6548\u679c\u8d8a\u5f3a\uff0c\u4e0a\u5347\u7684\u4e5f\u5c31\u66f4\u5feb\u3002 <\/p>\n\n\n\n

    Worse\uff0c\u5219\u53ef\u4ee5\u88ab\u53eb\u505a\u6d88\u9664\u540e\u7684\u4e0d\u6ee1\u610f\u7cfb\u6570\u3002\u5176\u6570\u503c\u901a\u5e38\u4e3a\u8d1f\uff0c\u4ee3\u8868\u5982\u679c\u4e0d\u63d0\u4f9b\u67d0\u79cd\u529f\u80fd\u5c5e\u6027\u7684\u8bdd\uff0c\u7528\u6237\u7684\u6ee1\u610f\u5ea6\u4f1a\u964d\u4f4e\uff1b\u503c\u8d8a\u8d1f\u5411\/\u8d8a\u63a5\u8fd1-1\uff0c\u8868\u793a\u5bf9\u7528\u6237\u4e0d\u6ee1\u610f\u4e0a\u7684\u5f71\u54cd\u6700\u5927\uff0c\u6ee1\u610f\u5ea6\u964d\u4f4e\u7684\u5f71\u54cd\u6548\u679c\u8d8a\u5f3a\uff0c\u4e0b\u964d\u7684\u8d8a\u5feb\u3002\u56e0\u6b64\uff0c\u6839\u636ebetter-worse\u7cfb\u6570\uff0c\u5bf9\u7cfb\u6570\u7edd\u5bf9\u5206\u503c\u8f83\u9ad8\u7684\u529f\u80fd\/\u670d\u52a1\u9700\u6c42\u5e94\u5f53\u4f18\u5148\u5b9e\u65bd\u3002<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    \u6839\u636ebetter-worse\u7cfb\u6570\u503c\uff0c\u5c06\u6563\u70b9\u56fe\u5212\u5206\u4e3a\u56db\u4e2a\u8c61\u9650\uff0c\u6a2a\u8f74\u7eb5\u8f74\u5747\u4e3a\u6ee1\u610f\u5ea6<\/span>\u3002<\/p>\n\n\n\n

    \u7b2c\u4e00\u8c61\u9650\u8868\u793a\uff1abetter\u7cfb\u6570\u503c\u9ad8\uff0cworse\u7cfb\u6570\u7edd\u5bf9\u503c\u4e5f\u5f88\u9ad8\u7684\u60c5\u51b5\u3002\u843d\u5165\u8fd9\u4e00\u8c61\u9650\u7684\u5c5e\u6027\uff0c\u79f0\u4e4b\u4e3a\u662f\u671f\u671b\u5c5e\u6027\uff0c\u5373\u8868\u793a\u4ea7\u54c1\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u4f1a\u63d0\u5347<\/span>\uff0c\u5f53\u4e0d\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u5c31\u4f1a\u964d\u4f4e<\/span>\uff0c\u8fd9\u662f\u8d28\u91cf\u7684\u7ade\u4e89\u6027\u5c5e\u6027\uff0c\u5e94\u5c3d\u529b\u53bb\u6ee1\u8db3\u7528\u6237\u7684\u671f\u671b\u578b\u9700\u6c42<\/span>\u3002\u63d0\u4f9b\u7528\u6237\u559c\u7231\u7684\u989d\u5916\u670d\u52a1\u6216\u4ea7\u54c1\u529f\u80fd\uff0c\u4f7f\u5176\u4ea7\u54c1\u548c\u670d\u52a1\u4f18\u4e8e\u7ade\u4e89\u5bf9\u624b\u5e76\u6709\u6240\u4e0d\u540c\uff0c\u5f15\u5bfc\u7528\u6237\u52a0\u5f3a\u5bf9\u672c\u4ea7\u54c1\u7684\u826f\u597d\u5370\u8c61\uff1b<\/p>\n\n\n\n

    \u7b2c\u4e8c\u8c61\u9650\u8868\u793a\uff1abetter\u7cfb\u6570\u503c\u9ad8\uff0cworse\u7cfb\u6570\u7edd\u5bf9\u503c\u4f4e\u7684\u60c5\u51b5\u3002\u843d\u5165\u8fd9\u4e00\u8c61\u9650\u7684\u5c5e\u6027\uff0c\u79f0\u4e4b\u4e3a\u662f\u9b45\u529b\u5c5e\u6027<\/span>\uff0c\u5373\u8868\u793a\u4e0d\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u4e0d\u4f1a\u964d\u4f4e<\/span>\uff0c\u4f46\u5f53\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u4f1a\u6709\u5f88\u5927\u63d0\u5347<\/span>\uff1b<\/p>\n\n\n\n

    \u7b2c\u4e09\u8c61\u9650\u8868\u793a\uff1abetter\u7cfb\u6570\u503c\u4f4e\uff0cworse\u7cfb\u6570\u7edd\u5bf9\u503c\u4e5f\u4f4e\u7684\u60c5\u51b5\u3002\u843d\u5165\u8fd9\u4e00\u8c61\u9650\u7684\u5c5e\u6027\uff0c\u79f0\u4e4b\u4e3a\u662f\u65e0\u5dee\u5f02\u5c5e\u6027<\/span>\uff0c\u5373\u65e0\u8bba\u63d0\u4f9b\u6216\u4e0d\u63d0\u4f9b\u8fd9\u4e9b\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u90fd\u4e0d\u4f1a\u6709\u6539\u53d8<\/span>\uff0c\u8fd9\u4e9b\u529f\u80fd\u70b9\u662f\u7528\u6237\u5e76\u4e0d\u5728\u610f\u7684\u529f\u80fd\u3002<\/p>\n\n\n\n

    \u7b2c\u56db\u8c61\u9650\u8868\u793a\uff1abetter\u7cfb\u6570\u503c\u4f4e\uff0cworse\u7cfb\u6570\u7edd\u5bf9\u503c\u9ad8\u7684\u60c5\u51b5\u3002\u843d\u5165\u8fd9\u4e00\u8c61\u9650\u7684\u5c5e\u6027\uff0c\u79f0\u4e4b\u4e3a\u662f\u5fc5\u5907\u5c5e\u6027<\/span>\uff0c\u5373\u8868\u793a\u5f53\u4ea7\u54c1\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u4e0d\u4f1a\u63d0\u5347<\/span>\uff0c\u5f53\u4e0d\u63d0\u4f9b\u6b64\u529f\u80fd\uff0c\u7528\u6237\u6ee1\u610f\u5ea6\u4f1a\u5927\u5e45\u964d\u4f4e<\/span>\uff1b\u8bf4\u660e\u843d\u5165\u6b64\u8c61\u9650\u7684\u529f\u80fd\u662f\u6700\u57fa\u672c\u7684\u529f\u80fd\uff0c\u8fd9\u4e9b\u9700\u6c42\u662f\u7528\u6237\u8ba4\u4e3a\u6211\u4eec\u6709\u4e49\u52a1\u505a\u5230\u7684\u4e8b\u60c5\u3002<\/p>\n\n\n\n

    \u540c\u7c7b\u578b\u529f\u80fd\u4e4b\u95f4\uff0c\u5efa\u8bae\u4f18\u5148\u8003\u8651better\u7cfb\u6570\u8f83\u9ad8\uff0cworse\u7cfb\u6570\u8f83\u4f4e\u7684\u3002<\/p>\n\n\n\n

    \u5728\u4ea7\u54c1\u5f00\u53d1\u65f6\uff0c\u529f\u80fd\u4f18\u5148\u7ea7\u7684\u6392\u5e8f\u4e00\u822c\u662f\uff1a\u5fc5\u5907\u5c5e\u6027>\u671f\u671b\u5c5e\u6027>\u9b45\u529b\u5c5e\u6027>\u65e0\u5dee\u5f02\u5c5e\u6027\u3002<\/p>\n\n\n\n

    \u4f46\u5b9e\u9645\u9700\u8981\u8003\u8651\u4ea7\u54c1\u7684\u5e02\u573a\u7b56\u7565\uff0c\u5982\u671f\u671b\u5c5e\u6027\u548c\u9b45\u529b\u5c5e\u6027\u662f\u53ef\u4ee5\u51fb\u4e2d\u7528\u6237\u7684\u723d\u70b9\u6216\u75d2\u70b9\u7684\uff0c\u5728\u4e89\u53d6\u5e02\u573a\u4efd\u989d\u4e0a\u671f\u671b\u5c5e\u6027\u548c\u9b45\u529b\u5c5e\u6027\u66f4\u4e3a\u91cd\u8981\uff0c\u4e14\u53ef\u4ee5\u8003\u8651\u4f5c\u4e3a\u4ea7\u54c1\u5356\u70b9\u8fdb\u884c\u5305\u88c5\u8425\u9500\u3002<\/p>\n\n\n\n

    2. \u5361\u8bfa\u6a21\u578b\u5b9e\u64cd<\/strong><\/p><\/blockquote>\n\n\n\n

    2.1\u95ee\u5377\u7f16\u5199\uff1a<\/strong><\/p><\/blockquote>\n\n\n\n

    \u7531\u4e8eKANO\u6a21\u578b\u95ee\u5377\u5747\u9700\u8981\u4e86\u89e3\u4ee5\u4e0b\u4e24\u4e2a\u65b9\u9762\uff1a\u7528\u6237\u5bf9\u4e8e\u4ea7\u54c1\/\u670d\u52a1\u5177\u5907\u67d0\u529f\u80fd\u65f6\u7684\u8bc4\u4ef7\uff08\u6001\u5ea6\uff09\u548c\u4ea7\u54c1\/\u670d\u52a1\u4e0d\u5177\u5907\u67d0\u529f\u80fd\u65f6\u7684\u8bc4\u4ef7\uff08\u6001\u5ea6\uff09\uff0c\u9700\u8981\u5206\u522b\u6b63\u5411\u548c\u53cd\u5411\u5730\u8be2\u95ee\u7528\u6237\u3002\u9700\u8981\u6ce8\u610f\uff1a<\/p>\n\n\n\n

    \u2460 KANO\u95ee\u5377\u4e2d\u4e0e\u6bcf\u4e2a\u529f\u80fd\u70b9\u76f8\u5173\u7684\u9898\u76ee\u90fd\u6709\u6b63\u53cd\u4e24\u4e2a\u95ee\u9898\uff0c\u6b63\u53cd\u95ee\u9898\u4e4b\u95f4\u7684\u533a\u522b\u9700\u6ce8\u610f\u5f3a\u8c03\uff0c\u9632\u6b62\u7528\u6237\u770b\u9519\u9898\u610f\uff1b<\/p>\n\n\n\n

    \u2461 \u5728\u5b9e\u9645\u9898\u76ee\u8bbe\u7f6e\u4e0a\uff0c\u5f53\u529f\u80fd\u70b9\u4e2a\u6570\u6bd4\u8f83\u591a\uff08\u5927\u4e8e5\u4e2a\u65f6\uff09\u6216\u529f\u80fd\u70b9\u7684\u5dee\u5f02\u4e0d\u5927\u65f6\uff0c\u6709\u76f8\u4f3c\u4e4b\u5904\u65f6\uff0c\u5efa\u8bae\u5bf9\u7528\u6237\u8fdb\u884c\u5206\u7ec4\uff0c\u6bcf\u4e2a\u7528\u6237\u6700\u591a\u56de\u7b545\u4e2a\u529f\u80fd\u70b9\uff0c\u4e14\u5c3d\u91cf\u662f\u533a\u5206\u5ea6\u5927\u7684\u529f\u80fd\u70b9\u3002<\/p>\n\n\n\n

    \u2462 \u5728\u9898\u578b\u4e0a\uff0c\u5efa\u8bae\u4f18\u5148\u9009\u62e9\u5355\u9009\u9898\uff0c\u907f\u514d\u4f7f\u7528\u9635\u5217\u9898\uff0c\u56e0\u4e3a\u9635\u5217\u9898\u4e0b\uff0c\u7528\u6237\u66f4\u5bb9\u6613\u4e71\u7b54\u6216\u8005\u56de\u7b54\u5f97\u6ca1\u6709\u533a\u5206\u5ea6\uff0c\u5bfc\u81f4\u6700\u7ec8\u5404\u4e2a\u529f\u80fd\u70b9\u6ca1\u6709\u533a\u5206\u5ea6\uff0c\u5982\u90fd\u5c5e\u4e8e\u671f\u671b\u529f\u80fd\u3002<\/p>\n\n\n\n

    \u2463 \u529f\u80fd\u7684\u89e3\u91ca\uff1a\u7b80\u5355\u63cf\u8ff0\u8be5\u529f\u80fd\u70b9\uff0c\u786e\u4fdd\u7528\u6237\u7406\u89e3\uff1b<\/p>\n\n\n\n

    \u2464 \u9009\u9879\u8bf4\u660e\uff1a\u7531\u4e8e\u7528\u6237\u5bf9\u201c\u6211\u5f88\u559c\u6b22\u201d\u201c\u7406\u5e94\u5982\u6b64\u201d\u201c\u65e0\u6240\u8c13\u201d\u201c\u52c9\u5f3a\u63a5\u53d7\u201d\u201c\u6211\u5f88\u4e0d\u559c\u6b22\u201d\u7684\u7406\u89e3\u4e0d\u5c3d\u76f8\u540c\uff0c\u56e0\u6b64\u9700\u8981\u5728\u95ee\u5377\u586b\u5199\u524d\u7ed9\u51fa\u7edf\u4e00\u89e3\u91ca\u8bf4\u660e\uff0c\u8ba9\u7528\u6237\u6709\u4e00\u4e2a\u76f8\u5bf9\u4e00\u81f4\u7684\u6807\u51c6\uff0c\u65b9\u4fbf\u586b\u7b54\u3002<\/p>\n\n\n\n

    • \u6211\u5f88\u559c\u6b22\uff1a\u8ba9\u4f60\u611f\u5230\u6ee1\u610f\u3001\u5f00\u5fc3\u3001\u60ca\u559c\u3002<\/li>
    • \u5b83\u7406\u5e94\u5982\u6b64\uff1a\u4f60\u89c9\u5f97\u662f\u5e94\u8be5\u7684\u3001\u5fc5\u5907\u7684\u529f\u80fd\/\u670d\u52a1\u3002<\/li>
    • \u65e0\u6240\u8c13\uff1a\u4f60\u4e0d\u4f1a\u7279\u522b\u5728\u610f\uff0c\u4f46\u8fd8\u53ef\u4ee5\u63a5\u53d7\u3002<\/li>
    • \u52c9\u5f3a\u63a5\u53d7\uff1a\u4f60\u4e0d\u559c\u6b22\uff0c\u4f46\u662f\u53ef\u4ee5\u63a5\u53d7\u3002<\/li>
    • \u6211\u5f88\u4e0d\u559c\u6b22\uff1a\u8ba9\u4f60\u611f\u5230\u4e0d\u6ee1\u610f\u3002<\/li><\/ul>\n\n\n\n

      \u2465 \u589e\u52a0\u6548\u6807\u4ee5\u7528\u4e8e\u9a8c\u8bc1KANO\u7ed3\u679c\u6216\u5206\u4eba\u7fa4\u5206\u6790\uff1a\u7528\u6237\u4f7f\u7528\u529f\u80fd\u7684\u9891\u7387\uff08\u540e\u53f0\u6570\u636e\u3001\u95ee\u5377\u8be2\u95ee\uff09\u3001\u7528\u6237\u6700\u559c\u6b22\u54ea\u4e2a\u529f\u80fd\uff08\u5982\u679c\u5404\u4e2a\u529f\u80fd\u70b9\u533a\u5206\u5ea6\u5c0f\u65f6\uff0c\u5982\u90fd\u5c5e\u4e8e\u671f\u671b\u5c5e\u6027\uff0c\u53ef\u4ece\u559c\u7231\u5ea6\u4e0a\u518d\u8fdb\u884c\u4e8c\u6b21\u5212\u5206\uff09\u3001\u7528\u6237\u4f1a\u56e0\u4e3a\u54ea\u4e2a\u529f\u80fd\u800c\u9009\u62e9\u4f7f\u7528\u8be5\u4ea7\u54c1\u3002<\/p>\n\n\n\n

      2.2\u6570\u636e\u5206\u6790<\/strong><\/p><\/blockquote>\n\n\n\n

      \u6570\u636e\u6e05\u6d17\u2192KANO\u4e8c\u7ef4\u5c5e\u6027\u5f52\u5c5e\u5206\u6790\u2192Better-Worse\u7cfb\u6570\u8ba1\u7b97\u3002\u53ef\u4ee5\u76f4\u63a5\u5728Excel\u6216SPSS\u4e2d\u8fdb\u884c\u5206\u6790\u3002<\/p>\n\n\n\n

      \u6b64\u5916\uff0c\u8fd8\u53ef\u4ee5\u7ed3\u5408\u4ea7\u54c1\u7684\u4e00\u4e9b\u6570\u636e\u652f\u6301\u8fdb\u884c\u7ed3\u5408\u5206\u6790\uff0c\u5982\u7528\u6237\u753b\u50cf\uff0cUV\uff0c\u8f6c\u5316\u7387\u7b49\u3002<\/p>\n\n\n\n

      2.3\u6570\u636e\u89e3\u8bfb<\/strong><\/p><\/blockquote>\n\n\n\n

      KANO\u6a21\u578b\u662f\u5bf9\u529f\u80fd\/\u670d\u52a1\u7684\u4f18\u5148\u7ea7\u8fdb\u884c\u63a2\u7d22\uff0c\u5177\u4f53\u60c5\u51b5\u8fd8\u9700\u8981\u548c\u4e1a\u52a1\u65b9\u8fdb\u884c\u8ba8\u8bba\uff0c\u5c06Kano\u6a21\u578b\u7ed3\u679c\u548c\u4e1a\u52a1\u5b9e\u9645\u60c5\u51b5\u7ed3\u5408\u8ba8\u8bba\u786e\u5b9a\u53ef\u884c\u7684\u4ea7\u54c1\u529f\u80fd\u5f00\u53d1\/\u4f18\u5316\u7684\u4f18\u5148\u7ea7\u987a\u5e8f\uff0c\u4ee5\u5c06\u8c03\u7814\u7ed3\u679c\u843d\u5730\u5b9e\u65bd\u3002 <\/p>\n","protected":false},"excerpt":{"rendered":"

      \u5728\u300a\u654f\u6377\u4f30\u8ba1\u548c\u89c4\u5212\u300b\u4e00\u4e66\u4e2d\uff0c\u5728\u786e\u5b9a\u5408\u610f\u6027\u4f18\u5148\u7ea7\u4e00\u7ae0\u4e2d\u4e13\u95e8\u4ecb\u7ecd\u4e86\u8fd9\u4e2a\u6a21\u578b\uff0c\u8fd9\u4e2a\u6a21\u578b\u53ef\u4ee5\u4f5c\u4e3a\u6211\u4eec\u786e\u5b9a\u9700\u6c42\u4f18\u5148\u7ea7\u7684\u4e00\u4e2a\u53c2\u8003\u3002 \u53d7\u8d6b\u5179\u4f2f\u683c\u7684\u53cc\u56e0\u7d20\u7406\u8bba\u7684\u542f\u53d1, KANO\u6a21\u578b\u5b9a\u4e49\u4e86\u4e09\u4e2a\u5c42\u6b21\u7684\u987e\u5ba2\u9700\u6c42\uff1a\u57fa\u672c\u578b\u9700\u6c42\u3001\u671f\u671b\u578b\u9700\u6c42\u548c\u5174\u594b\u578b\u9700\u6c42\u3002\u8fd9\u4e09\u79cd\u9700\u6c42\u6839\u636e\u7ee9\u6548\u6307\u6807\u5206\u7c7b\u5c31\u662f\u57fa\u672c\u56e0\u7d20\u3001\u7ee9\u6548\u56e0\u7d20\u548c\u6fc0\u52b1\u56e0\u7d20\u3002 1.\u5ba2\u6237\u6ee1\u610f…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[140],"tags":[83],"special":[],"_links":{"self":[{"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/posts\/603"}],"collection":[{"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=603"}],"version-history":[{"count":16,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/posts\/603\/revisions"}],"predecessor-version":[{"id":1827,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=\/wp\/v2\/posts\/603\/revisions\/1827"}],"wp:attachment":[{"href":"http:\/\/www.libin.mobi\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=603"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=603"},{"taxonomy":"special","embeddable":true,"href":"http:\/\/www.libin.mobi\/index.php?rest_route=%2Fwp%2Fv2%2Fspecial&post=603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}